An aging, yet still elegant, gem of a boutique hotel. Reminds me of the Chelsea. I adore its understated style and low key amenities. The staff is top notch. They take excellent care of your, and that is what you want in a fine old hotel.

Brite, clean, open, friendly staff, fast service, and reasonable pricing.

Comfortable rooms. The front desk is very attentive. Knocked down a star for long valet waits. This is due to not enough staff and far parking lot.

Great location. Friendly staff. Comfortable bed. Car valet is required and can be backed up.

Nice hotel. Department store theme since that was the building's previous life

A beautiful hotel in downtown Asheville. Friendly, attentive staff. A definite return visit is in order.