Wow! Reading previous reviews, we would not have chosen this hotel. But it was clearly not our experience! This is a lovely boutique hotel with exceptional hospitality. For price point alone it’s a great value for what you’re getting. Rooms are spacious and clean, with great room designs to actually put you’re belongings neatly away . It’s almost “clutter proof.” And if your an avid traveler… you would appreciate all the additional counter space and roomy bathrooms to place your toiletries and belongings. This place is dog friendly ($50 one time fee) and they provided valet parking(in/out) $19 daily. You just respond “car” and they get you’re car pretty quick, we even came on a holiday weekend!

Everything was great about our stay. The one issue I had about parking they didn’t even hesitate to refund and resolve. Without asking, they upgraded my room. The room was massive and wish I could have moved in for a week. It is slightly outdated, but it’s part of the character.

Obviously an old department store converted to a hotel. Interesting layout. Great rooms.

The atmosphere of this hotel was one of nostalgia and history. You can see the age of the building, but you also get the feeling of Audrey Hepburn or Lucille Ball walking in the front door adorned in long fur coats and oversize sunglasses. The main lobby has a nice fire place, sitting area, large plants, and even showcases a vintage Ford vehicle -- absolutely beautiful. Also a very nice touch are the old black and white pictures of the original department store being built. The different stages of building, plus the two different establishments it had been before it became a hotel (Bon Marché and Ivey's department stores). Very interesting and fun information. When the elevator doors open, a woman's voice announces what floor you've reached, "Fourth floor, Women's Department", as a tribute to the department store the building used to be. The lobby area of each floor also housed a nice spacious sitting area and had glass display cases of mannequins wearing vintage style dress. The room was rather large and spacious. The old style curved windows were beautiful. The bathroom was very large, sporting a bath/shower combo with sliding glass doors and whirlpool. And yes, even a TV in the bathroom! (I can honestly say that's the first time I've seen a television in the bathroom of a hotel, and I have visited many a hotel.) The hotel is attached to what appears to be a mall of some sort. We only saw three other stores, and we didn't go upstairs. Also connected to the hotel is Isa's French Bistro -- very quaint, super friendly and helpful staff, and delicious food. The staff at Haywood were all friendly and helpful, and the valet service was pretty great. Only took a few minutes and they'd have your car right out front for you. The location of this hotel could simply not be more fabulous. You don't have to drive anywhere. You walk outside and the world opens up to you. All the little shops, unique and original, are fun and beautiful with very friendly faces and people eager to help. The entire area is so rich in history and so full of life. Plenty of places to eat, drink, hang out and have fun. I would very much like to come back, not just to Asheville, but to this exact spot again. Hope to see you there!

Loved our stay here. The room was spacious, comfortable, and well appointed. Love that the owners have incorporated the history of the building into the hotel itself. The staff are great, the location offers easy access, and honestly there is no reason to pass up a chance to stay. The restaurant downstairs offers a great menu and equally professional staff.

Fantastic!!! Centrally located to walk to most everything. Staff was outstanding !!!!