The location of the hotel is very convenient. Most of the locations that we went to on our visit were less than 10 minutes away driving, and some of them were within walking distance. With that being said, the location did not make up for the lack of service and price. The front desk staff was not very friendly. The website advertised free parking but at check in I was told there was a $15 daily charge for parking whether you use their valet service or not. I was able to get them to waive the fee due to the fact that when I made my reservation it clearly said free parking, however they still attempted to charge my card on file for the parking fee. They almost force the valet service upon you and the attendant is never at his stand. We waited more than 10 minutes for our car to get pulled up and ended up having to have them give us the keys and we went and got the car ourselves. The breakfast set up is unnecessarily complicated. Unlike most buffet styles, it is a small cafe that you order your food from. There are very limited options and there is a wait that could be avoided if they didn't have this type of set up. The overall quality and experience are not at all worth what you pay. I could have saved almost $100 a night for an experience that was a lot less frustrating.

The best location to stay in Downtown Asheville! We will be back for sure.

The best location to stay in Downtown Asheville! We will be back for sure.

This is my favorite hotel I've ever stayed at and I stayed the Ritz many times. The beds are dangerously comfortable (I didn't want to do anything but stay in them the whole time) & I am going to attempt to buy their pillows. The rooms & bathrooms are gigantic! The bathroom tile is not the prettiest but I didn't mind bc everything else is so great. More towels than you can use in a day along with bathrobes & slippers in the closet. Bring your own hair dryer. The one provided has a short cord, loud, & not efficient when it comes to drying. The toiletries are divine & they even provide makeup removing towelettes 🙌🏻🙌🏻🙌🏻 The only thing that may be a turn off to some is the lobby on each floor smells like an old department store, which it was decades ago. I'm really going to miss the chocolates before bed every night & ice bucket filled in the evenings. *Tip* Don't turn left on Otis St then right onto Wall St like Google tells you. Wall St will spit you out directly in front of the hotel, too far up from driving into the valet lane. Go further down Patton, turn left onto Haywood St then left onto Battery Park Ave.

Amazing service. I bought this hotel on Hotwire and was not disappointed. The concierge was very friendly, as was the valet. The valet overhead that I was home for a couple days preparing for a deployment. He had champagne sent to my room with a note. They wished me well on my deployment and I was in tears. You don't know how much that means to me. I definitely recommend this everyone.

Great hotel centrally located. We walk everywhere we go.